R
Reflex · Reputation
Sunrise Care · Bengaluru
Routing live
Survey replies
10
Priya M.
Whitefield · OPD
4
Rohan T.
Indiranagar · Day-Care
9
Kavya S.
Sarjapur · Diagnostics
NPS Gate
Auto-routes by
score
Promoters · NPS 9–10
Public
Review prompt sent to
happy patients
Google
Practo
JustDial
4.7
0.5
Public Google rating · this quarter
Detractors · NPS ≤ 6
Private
Private resolution path
— routed to the branch manager, never a public site.
Fixed before it ever became a 1-star review.
Intercepted