R
Reflex · Reputation
Sunrise Care · Bengaluru
Caught privately
NPS 3Detractor Anita R. · post-discharge survey 11:04 AM

"Waited over an hour to settle billing after discharge was cleared. Done with this hospital — not coming back, and I'll tell people why."

Auto-routed to Branch Manager, Indiranagar — billing department
4-hr TAT
Owned in 38 min · billing flow fixed, patient called back and retained

Public 1-star — prevented

Resolved privately — never reached a public review
4.70.4
Public Google rating