Privacy Policy

1. Introduction

FreeCustomer ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our AI-powered WhatsApp CRM platform and related services.

This policy applies to all users of our platform, including customers, end-users, and website visitors.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Company information and billing details
• WhatsApp Business API credentials and configuration
• Customer conversation data and chat histories
• User-generated content and bot configurations

2.2 Information We Collect Automatically

• Usage data and analytics (page views, feature usage, session duration)
• Device information (IP address, browser type, operating system)
• Log data and performance metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our CRM platform services
• Process WhatsApp messages and enable AI-powered chatbot functionality
• Generate analytics and insights for your business
• Provide customer support and technical assistance
• Send important service updates and notifications
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. WhatsApp Data Processing

As a WhatsApp Business Solution Provider, we process messages and data in accordance with:

• WhatsApp Business API Terms of Service
• Meta's Data Processing Terms
• Applicable data protection regulations (GDPR, CCPA, etc.)

We act as a data processor for customer conversation data and implement appropriate technical and organizational measures to ensure data security.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers for hosting, analytics, payment processing, and customer support. These providers are contractually bound to protect your data.

5.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all data transmission
• SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication and access controls
• Data backup and disaster recovery procedures
• Employee security training and background checks

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Export your data in a structured format
• Restriction: Limit processing of your data
• Objection: Object to processing for direct marketing
• Withdrawal: Withdraw consent where applicable

8. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active
• Conversation data: Retained according to your retention settings (default 2 years)
• Usage analytics: Aggregated data retained for 3 years
• Legal compliance data: Retained as required by applicable laws

9. International Data Transfers

We may transfer your data to countries outside your region. When we do, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and other relevant data protection authorities.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: