Front Desk AI · A LeapHealth AI Agent

Answer every patient inquiry. Around the clock.

An always-on WhatsApp agent that books, qualifies, and answers — so coordinators only handle leads ready to convert.

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Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
What changes when Front Desk AI is on duty
22% → 38%
Lead-to-OPD conversion
< 10s
First-response time, every channel
+58%
After-hours leads captured
The problem

What Front Desk AI removes from your team.

01

Channel chaos.

Meta in one tool, Google in another, WhatsApp on a phone the front desk forgot to check. By the time someone notices, the patient has called three other hospitals.

02

The coordinator queue.

A high-intent inquiry on Day 1 sits unanswered until Day 2. Patients don't wait — they convert with whoever responds first.

03

After-hours blackout.

Most inquiries arrive evenings and weekends. Coordinators are off. Leads are lost. Marketing spend is paid for traffic nobody answered.

Scope of work

Tasks Front Desk AI takes over from your team.

The repetitive human moments this agent absorbs — so coordinators focus on the conversations that need a person.

Booking & scheduling
Book appointment Reschedule Cancel Confirm slot Doctor availability
Information & FAQs
Doctor profiles Specialty info Visiting hours Package details Hospital directions
Transactions
Invoice request Payment confirmation Insurance auth status Refund status

Hands off to a human when the patient asks for cash-package pricing, raises a complaint, or explicitly asks for a coordinator. Every handoff includes the full conversation context.

How it works

Four capabilities, one agent.

Multi-channel inbox.

WhatsApp, Web, Calls, Email, Meta, Google — every channel resolves to one record. No tab-switching, no missed messages.

Touches: HealthPro · WhatsApp · Meta Ads · Google Ads

First response in seconds.

A WhatsApp-native agent answers every inquiry in seconds. Extracts intent, qualifies, books — without coordinator delay.

Touches: HealthPro · WhatsApp

Family-aware threads.

Patient + spouse + decision-maker linked to one record. Conversations stay coherent across people, across days.

Touches: HealthPro

Conversion attribution.

Click-to-WhatsApp, lead-form callbacks, Conversion APIs to Meta + Google. Every booking tied back to channel, campaign, surgeon.

Touches: HealthPro · Meta Ads · Google Ads
Before vs After

What changes when Front Desk AI is in the loop.

Before LeapHealth
With Front Desk AI
Patient inquires on WhatsApp at 11 PM. Nobody sees it.
AI replies in < 10 seconds — qualifies intent, sets context, books a slot.
Coordinator calls back next day — patient already booked elsewhere.
High-intent, qualified leads only reach the coordinator.
Marketing has no clue which channel converted.
Every booking attributed back to channel, campaign, surgeon.
After-hours leads quietly evaporate.
Inquiries answered, qualified, and booked overnight.
Customer outcome

The AI handles every patient on Day 1. Coordinators only step in when families are ready to book. We've stopped losing leads to delay.

Centre Head · Multi-speciality hospital, Bangalore · Illustrative
Get in touch

Pricing tailored to your patient volume.

Front Desk AI adapts to your channels and case load. Tell us what you need; our team responds within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How long does implementation take?
2–3 weeks for the agent to go live. Includes channel onboarding, training on your specialties and packages, lead-source mapping, team training. Multi-branch chains plan 4–6 weeks.
Does it work with our existing WhatsApp Business account?
Yes. Connects directly to your existing WhatsApp Business account — we are an official WhatsApp Business API provider. No phone number changes, no template re-approval, no migration headache.
Is patient data safe?
DPDPA-aligned, ISO 27001 certified. Patient data hosted in AWS Mumbai with full localisation, consent management, and audit trails.
Does it speak Hindi and regional languages?
Yes. Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati. The agent auto-detects the patient's language from their first message and continues in it.
When does it hand off to a human?
When the patient asks for cash-package pricing, raises a complaint, or explicitly asks for a coordinator. Every handoff includes the full conversation context, so the coordinator picks up where the agent left off.

See Front Desk AI in action.

A 20-minute demo, tailored to your hospital's specialty mix and current funnel. Real workflows, no slideware.

Book a Demo