Loyalty · Patient Retention & Rewards

Predict churn. Prove retention pays.

AI spots the families drifting away and re-engages them with genuine value — a family health wallet, savings on pharmacy and diagnostics, and referrals that grow your base. A loyalty engine built with the rigour of a financial system: every rupee of program cost measured against the revenue it brings back.

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Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
What makes it work

What Loyalty is built around.

Six core differentiators that shape every enrolment, every reward, every retained patient.

AI churn prediction.

Lapsing patients identified before they leave. Trigger rewards at the right moment, when they're most likely to come back.

Built like a bank.

FIFO ledgers, multi-tier wallets, fraud detection, partial redemption with cash top-up — a financial-grade rewards engine, purpose-built for healthcare.

Runs on WhatsApp.

Patients earn, redeem, and check balances inside the chat they already use. Native to where Indian patients communicate every day.

Family-shared rewards.

Patient + spouse + adult child can pool points. Reflects how Indian families actually share healthcare costs.

Multi-tier programs.

Bronze/Silver/Gold tiers, cashback multipliers, exclusive perks, tier-based upgrades — fully configurable.

Rule engine, no code.

Earn rules, expiry, redemption, blackout dates, capping — every program rule configurable through admin tools.

How Loyalty runs

From enrolment to retention, four steps run by AI.

Every patient passes through enrol, earn, predict, retain. Loyalty automates each step on the channel patients actually use.

Step 01 · Enrol

WhatsApp opt-in, family-linked.

Patients enrol in the program in 3 messages — no app, no form. Family members link automatically when registered together.

  • WhatsApp-first enrolment. Reply YES to join — and they're in.
  • Family auto-linking. Family registered together at the hospital → loyalty treats them as one account.
  • One-click consent. DPDPA-compliant T&Cs, captured directly in the chat.
Step 02 · Earn

Earn on pharmacy, packages, referrals.

Points, cashback and tier credits — earned on pharmacy, diagnostics, packages and referrals. Value families are already spending, tracked like a financial ledger.

  • Multi-tier earn rules. Different rates per service category, surgeon, package — fully configurable.
  • Multipliers + caps. 2× cashback in promotional months, capped to manage program economics.
  • Referral programs. Patient brings family → both earn. Referrer + referee credit, tracked end-to-end.
Step 03 · Predict

AI catches churners.

Patterns from millions of patient-history points. Lapsing patients flagged 30–60 days before they actually leave.

  • Churn-risk scoring per patient. Updated daily, based on visit cadence, NPS, redemption activity.
  • Trigger-based campaigns. WhatsApp campaign auto-fires when score crosses threshold.
  • Surgeon-specific outreach. Personalised re-engagement per consultant relationship.
Step 04 · Retain

Targeted rewards, redeemed in chat.

Cashback, points and tier benefits — delivered on WhatsApp, redeemable across pharmacy, diagnostics and packages. Retention as an automated workflow.

  • WhatsApp redemption flow. Patient sees balance, redeems against pharmacy, diagnostics or package bills, tracks history — all in chat.
  • Tier upgrades on auto. Cross a threshold, get a new tier card via WhatsApp, instantly active.
  • Fraud detection built in. Velocity checks, device fingerprinting, redemption pattern analysis.
Customer voices

Loved by India's most ambitious
healthcare teams.

★★★★★

"30% higher lifetime revenue per enrolled patient. The AI knows who's leaving before our retention team does."

Priya Nair
CMO · Apex Hospitals Group
★★★★★

"WhatsApp adoption was instant — we rolled out across all branches in two weeks. Our patients didn't have to download anything."

Dr. Anjali Mehta
Founder · Mehta Healthcare
★★★★★

"Family pooling changed our package sales. Husbands buying for wives, daughters buying for parents — all on one wallet."

Rahul Iyer
COO · Sunrise Multi-Speciality
Integrations

Plays well with what you already use.

WhatsApp, your HMS, payments, pharmacy, your existing patient database — Loyalty connects to where rewards already make sense.

Channels
  • WhatsApp Business · official API
  • SMS · Gupshup, Kaleyra
  • Email · AWS SES
  • Patient portal
Hospital systems
  • Leap OS · HealthPro · Reflex · native
  • Legacy HIS · open APIs
  • Existing patient DB · API
  • EMR · open APIs
Payments
  • Razorpay
  • Stripe
  • Custom payment links
  • Cashback redemption
Pharmacy & lab
  • Internal pharmacy systems
  • ePharmacy partners
  • Diagnostic networks
  • Earn rules per category
Analytics
  • Real-time dashboards
  • CSV / XLSX export
  • Data warehouse pipes
  • Cohort analysis
Compliance
  • DPDPA-aligned
  • HIPAA compliant
  • ISO 27001 certified
  • AWS Mumbai hosted
Get in touch

Pricing tailored to your program.

Loyalty adapts to your enrolled patient base, reward economics, and program complexity. We deliver category-leading pricing, with transparent line items and no surprise add-ons. Tell us what you need; our team will respond within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How does churn prediction work?
AI models trained on patient visit cadence, NPS history, redemption activity, and demographic signals. The model is retrained on your hospital's data during onboarding, then continuously. Patients get a churn-risk score updated daily.
What types of rewards can we offer?
Points, cashback, tier upgrades, free consultations, package discounts, exclusive add-ons (priority slots, dedicated coordinators). Fully configurable per program.
Is there a mobile app for patients?
Patients earn, redeem, and check balances entirely on WhatsApp — the channel they already use every day. WhatsApp adoption in Indian healthcare is 10× higher than typical hospital app adoption, so we built around it.
How does the family-sharing feature work?
When patients register together as a family at the hospital, their loyalty wallet is linked. Any family member can earn or redeem from the shared balance. Members see their own contributions and the family total.
What about fraud and abuse?
Multi-layered: velocity checks, device fingerprinting, redemption pattern analysis, manual review queues for high-value redemptions. Audit trail on every transaction.
Does it integrate with our existing patient database?
Yes. Native integration with Leap OS, open APIs for any HIS or EMR. Existing patient records can be migrated as enrolees on day 1, with their visit history feeding into the churn-prediction model.

See Loyalty in action.

A 20-minute walkthrough, tailored to your hospital's existing patient base and reward economics. We'll show your team how AI churn prediction, family-shared wallets, and the WhatsApp redemption flow actually work — no slideware.

Book a Demo