For OPD and centre teams drowning in mixed enquiries, it scores intent and specialty fit so coordinators stop chasing dead leads.
Apollo Hospitals
Motherhood
Cloudnine
Nova IVF
Aastrika
AINUA patient asks about a knee-replacement package on WhatsApp at 9pm. The coordinator sees it at 11am next day, and the patient has already called another hospital.
Half the day goes to price-shoppers and wrong-specialty enquiries while genuine surgical leads sit unattended in a shared inbox.
Meta and Google lead forms pour in, but nobody scores them, so high-CAC enquiries leak before anyone judges who is worth a call.
The repetitive human moments this agent absorbs — so coordinators focus on the work that needs a person.
Hands off to a human when intent is ambiguous or the case is clinically sensitive — it routes the lead to a coordinator with its notes attached.
It scores each enquiry on buying intent and specialty fit the moment it lands, so coordinators see a ranked queue ordered by who is ready to book.
It assigns each qualified lead to the matching specialty team or doctor using your round-robin, weighted, or sticky rules.
It resolves duplicate enquiries across channels, tags the source, and moves the lead to the correct pipeline stage automatically.
It tracks enquiry-to-OPD conversion and cost per booked patient by channel, so you fund the campaigns that fill chairs.
Our coordinators stopped working a shared inbox and started working a ranked list. The ready-to-book patients now reach the right specialty desk the same evening, and our enquiry-to-OPD has climbed every month.
See it score and route your live enquiry flow on a short pilot. Tell us what you need; our team responds within one business day.
Give it a fortnight on your live enquiries and watch the ranked queue fill your OPD. Real workflows, no slideware.