Reputation AI · A LeapHealth AI Agent

Answer every review before it costs footfall.

For hospital marketing teams drowning in NPS and public reviews, Reputation AI reads each one, names the theme, and drafts the reply.

Book a Demo See how it works
Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
What changes when Reputation AI is on duty
31 → 58
NPS lift
< 10s
To draft a reply
4.6 ★
Average rating
The problem

What Reputation AI removes from your team.

01

Reviews go unanswered.

A patient posts a one-star review about a long OPD wait; nobody on the team sees it for a week, and it sits on top of the centre's listing unanswered.

02

Themes stay hidden.

Twenty surveys say discharge billing was slow, but the feedback sits in a spreadsheet and no one connects the dots until the NPS has already dropped.

03

Replies sound canned.

When a review does get a response, it is a copy-paste line that ignores the actual complaint and makes the centre look like it is not listening.

Scope of work

Tasks Reputation AI takes over from your team.

The repetitive human moments this agent absorbs — so the marketing team focus on the work that needs a person.

Listen
Read NPS surveys Pull public reviews Score sentiment Track by centre Flag detractors
Surface
Cluster recurring themes Build word cloud Rank by frequency Map theme to centre
Respond
Draft on-brand reply Match patient tone Queue for approval Log response time

Hands off to a human when a review carries a clinical complaint, legal threat, or patient-safety mention — it routes to the marketing lead and quality team for a human reply.

How it works

Four capabilities, one agent.

Reads every signal.

Reputation AI ingests NPS responses and public reviews across every centre, scores sentiment, and tracks rating and response time so nothing posted goes unseen.

Touches: Reflex · WhatsApp · Email

Names the theme.

It clusters feedback into recurring themes by word frequency and centre, so wait times, billing, and cleanliness surface as patterns instead of scattered one-off complaints.

Touches: Reflex · Leap OS

Drafts the reply.

For each review it writes an on-brand response in the patient's tone and language, matched to the actual complaint, ready for your team to approve in one click.

Touches: Reflex · WhatsApp

Escalates the rest.

Detractors and serious complaints route to the right department head with TAT tracking, so the cases that need a person reach one before the rating slips further.

Touches: Reflex · Leap OS · Email
Before vs After

What changes when Reputation AI is in the loop.

Before LeapHealth
With Reputation AI
A one-star review sits unanswered on the listing for a week.
It is read within minutes and a reply is drafted for approval.
Twenty slow-billing surveys hide unread in a spreadsheet.
The billing theme surfaces ranked by centre before NPS drops.
A reply is a copy-paste line that ignores the complaint.
Each draft answers the real issue in the patient's own tone.
A clinical complaint waits in a generic feedback inbox.
It routes to the department head with a TAT clock running.
Marketing cannot say which centre is dragging the rating.
Rating, NPS, and themes show live per centre and zone.
Customer outcome

We were getting buried in reviews and surveys we never had time to read. Now every review gets answered the same day, my team just approves the drafts, and we can finally see which centre is pulling our rating down.

Marketing Head · Multi-speciality hospital, Bengaluru · Illustrative
Get in touch

See it answer your review backlog.

Share your NPS exports and listing links and we will show you the themes hiding in them and a sample of drafted replies. Tell us what you need; our team responds within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How long until Reputation AI is live across our centres?
Most hospitals are running in two to three weeks. We connect Reflex, map your centres and departments, and tune the brand voice on your past reviews before it drafts a single reply.
Does it work with our review listings and survey tools?
Yes. It runs on Reflex, pulls NPS and feedback you already collect, and connects to your public listings. Where an API exists we sync directly; where it does not, we import on a schedule.
Where does our patient and feedback data sit?
All data stays in India on AWS Mumbai. The setup is DPDPA-aligned, ISO 27001 certified, with role-based access, tenant isolation, and full audit logs on every reply the agent drafts or sends.
Can it reply in our patients' languages?
Yes. It reads and drafts responses in the patient's own language, including Hindi, Kannada, Tamil, Telugu, and more, so the reply reads naturally instead of like a translated template.
Does it post replies on its own or wait for us?
You set the boundary. It can auto-post approved templates for routine praise or hold every draft for your team to review. Clinical complaints and legal mentions always go to a human first.

Put Reputation AI on your reviews.

Bring your NPS data and listing links, and watch it surface the themes and draft the replies on your own feedback. Real workflows, no slideware.

Book a Demo