Trusted by India's most ambitious healthcare teams
Apollo Hospitals
Motherhood
Cloudnine
Nova IVF
Aastrika
AINUDPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
NPS at every touchpoint. Complaints with TAT timers. Google reviews from happy patients. The full reputation loop in one platform.
Apollo HospitalsMotherhoodCloudnineNova IVFAastrikaAINUSix core differentiators that shape every survey, every complaint, every review.
Capture feedback at every touchpoint — OPD, IPD, billing, recall — and close the loop on every detractor. Every comment tracked from capture to resolution.
Department → zone → regional escalation, on the SLAs you set. Every complaint TAT-tracked, every breach surfaced to the next level automatically.
Review prompts go to happy patients; detractors get a private resolution path. Your reputation reflects the experiences worth sharing.
Topic, severity, root cause — auto-tagged. Pattern recognition surfaces systemic issues across branches and specialties.
Department, surgeon, branch level. Drill down without a BI team. Talk to your data in plain English.
WhatsApp, SMS, email, web — patients give feedback on whichever channel they prefer. Higher response rates, more honest signal.
Every patient experience flows through capture, classify, escalate, convert. Reflex closes the loop on each one.
OPD, IPD, billing, recall — patients prompted on the channel they prefer, in the language they speak. Response rates that map to actual sentiment.
Topic, sentiment, severity, root cause — extracted automatically. Quality teams move from tagging spreadsheets to acting on patterns.
Department head → zone head → regional head, on the SLAs you set. Every breach surfaces to the next level the moment it happens.
Review requests to happy patients; resolution paths for unhappy ones. Your public reputation reflects the experiences your patients want to share.
"Our Google rating moved from 3.6 to 4.5 in nine months. Detractors get a phone call within the SLA — every single one."
"AI classification surfaces patterns across branches that we'd never catch in a spreadsheet. We finally know what's actually wrong, and where."
"NPS response rates went from 8% on email to 41% on WhatsApp. Our quality conversations went from anecdote to data."
WhatsApp, SMS, email, Google reviews, your HMS, your internal alerts — Reflex connects to where feedback already flows.
Reflex adapts to your branch count, feedback volume, and existing review presence. We deliver category-leading pricing, with transparent line items and no surprise add-ons. Tell us what you need; our team will respond within one business day.
A 20-minute walkthrough, tailored to your hospital's feedback channels and quality-team structure. We'll show your team how SLA escalation, AI classification, and the Google-review funnel actually work — no slideware.