Lead Nurturing & Conversion · A LeapHealth Solution

Inquiry to booking, on autopilot.

30 days of family-led decisions, surgeon-specific routing, and automated nurturing. Your team only on the conversations that close.

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See it in action

The nurturing cycle runs itself.

Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
The problem

Where leads go cold today.

Three patterns we see in hospital sales pipelines.

01

Memory-driven follow-up.

Coordinators chase leads from sticky notes and recall. The 30th lead this week gets less attention than the 1st.

02

Family treated as one lead.

Spouse asks a question, decision-maker calls the bank — both treated as the same record. Threads collide.

03

Day-7 cliff.

Generic broadcasts after Day 7. Patients who needed a nudge on Day 14 never get one.

The LeapHealth approach

Four capabilities, one nurturing engine.

Built for the multi-week reality of hospital decisions.

CRM bot, full cycle.

Stage transitions, follow-up timers, escalations — the complete lead nurturing cycle on autopilot.

Powered by HealthPro

Family-aware threads.

Patient + spouse + decision-maker each get their own contextual messages, tailored to their role in the decision.

Powered by HealthPro

Surgeon-specific routing.

Re-engagement playbooks per consultant; conversations routed to the right surgeon's coordinator.

Powered by Care Manager AI

AI-assisted handoff.

AI flags high-intent moments. Coordinators step in only when the family is ready to book.

Powered by Care Manager AI · Opportunity AI
Before vs After

What changes between Day 1 and Day 30.

Before LeapHealth
With LeapHealth
Coordinator follows up from memory; high-intent lead drops between visits.
CRM bot drives stage transitions; every lead, every stage, automated.
Spouse and decision-maker treated as duplicate leads.
Family stakeholders linked; each gets a contextual thread.
Lead goes cold after Day 7 generic broadcast.
Multi-week nurturing across the actual buying cycle, all on autopilot.
Customer outcome

What hospitals see in three months.

22% → 38%
Lead-to-OPD conversion
60%↓
Coordinator time on cold follow-ups
₹3.4Cr
Revenue captured in Q1

Our coordinators stopped chasing memory. The CRM bot runs the cycle; we step in when families are ready to book.

Centre Head · Apollo Cradle Bangalore
What powers this solution

Built on HealthPro and two AI agents.

Product
HealthPro

WhatsApp-first healthcare CRM. The platform that runs every step.

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AI Agent
Care Manager AI

Multi-week nurturing for family-led decisions.

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AI Agent
Opportunity AI

Voice-of-customer + call analysis to surface high-intent moments.

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AI Agent
Front Desk AI

Always-on conversational agent. Handoff to nurturing automatic.

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Get in touch

Pricing tailored to your hospital chain.

HealthPro and the AI agents adapt to your channel mix and branch count. We deliver category-leading pricing with transparent line items. Tell us what you need; our team responds within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How long does the nurturing cycle typically run?
Configurable per specialty. Default cycle is 30 days, with stage transitions every 3-7 days. Long-cycle specialties (IVF, cardiac surgery) can run 60-90 day cycles.
Can we customise the nurturing per surgeon?
Yes. Each surgeon can have their own re-engagement playbook — message templates, timing, escalation rules. Configurable without engineering.
What happens when AI hits its limit?
AI hands off to a human coordinator with full conversation context. You set the handoff rules during onboarding (intent thresholds, complaint triggers, sensitive medical questions).
Will the nurturing work over WhatsApp or just email?
WhatsApp-first by design. Family broadcasts, follow-up timers, redemption flows — all native on WhatsApp. SMS and email available as fallbacks.
Is the data DPDPA-aligned?
DPDPA-aligned, ISO 27001 certified. Patient data hosted in AWS Mumbai with full localisation, consent management, and audit trails.

See how nurturing transforms your pipeline.

A 20-minute demo, tailored to your hospital's specialty mix and current pipeline. Real workflows, no slideware.

Book a Demo