HealthPro · WhatsApp-First Healthcare CRM

Capture every lead. Convert every inquiry.

AI on first response. CRM bot on the full cycle. Coordinators on the conversations that matter.

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Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
What makes it work

What HealthPro is built around.

Six core differentiators that shape every workflow, every conversation, every revenue handoff.

WhatsApp-first.

Native WhatsApp Business plus every channel patients use — web, calls, email, Meta, Google, Telegram, SMS, RCS. One inbox.

AI-driven.

AI chatbot for instant response. CRM bot for the full nurturing cycle. Coordinators only on the high-intent close.

Universal adapter.

Plays well with what you already use — your WhatsApp Business account, HMS, ad platforms, payments stack. Open APIs for everything else.

Real-time analytics.

Live dashboards plus an AI analyst you can ask in plain English. Find leaky buckets without a BI team.

Marketing loop.

Conversion APIs to Meta + Google. Click-to-WhatsApp callbacks. Data-warehouse pipes. Ad spend learns from real revenue.

Security & compliance.

DPDPA-aligned, ISO 27001 certified. Patient data hosted in AWS Mumbai. RBAC, audit trails, breach reporting — built in from the start.

How HealthPro runs

From inquiry to revenue, four steps run by AI.

Every patient inquiry passes through capture, qualify, nurture, convert. HealthPro automates each step.

Step 01 · Capture

Every channel, one inbox.

Every patient channel funnels into one record. No duplicates. No channel-hopping data loss.

  • WhatsApp · Web · Calls · Email · Meta · Google · walk-ins. Every channel a patient uses, in one place.
  • Multi-channel identity resolution. Same patient across two channels = one record, not two.
  • AI chatbot greets in seconds. Regardless of source, regardless of time of day.
Step 02 · Qualify

AI chatbot, instant response.

Every inquiry screened, qualified, and routed — without your coordinators picking up the phone.

  • AI extracts intent and stakeholders from the first message. Patient, spouse, decision-maker — all flagged.
  • Specialty-aware qualifying. Different specialties need different triage flows; HealthPro runs them all.
  • Smart routing to the right team. Round-robin, weighted, or sticky strategies. Your team gets a brief on each lead.
Step 03 · Nurture

CRM bot drives the cycle.

The complete lead nurturing cycle — every stage, every follow-up, every escalation, automated.

  • Stage transitions, follow-up timers, escalations — running on autopilot, all auditable.
  • Family-aware broadcasts. Spouse and decision-maker each get separate, contextual messages.
  • Surgeon-specific routing. Re-engagement playbooks per consultant; coordinators step in only when needed.
Step 04 · Convert

Bookings, packages, recall.

OPD inquiries become IPD bookings. Bookings become packages. Packages become recall — every transition, attributed.

  • OPD-to-IPD pipeline tracking. First-class object — surgeon × patient × package, every step measured.
  • Revenue attribution by source. Channel, campaign, surgeon — which one booked which package.
  • Loyalty handoff. When the patient cycle completes, the retention engine takes over.
Customer voices

Loved by India's most ambitious
healthcare teams.

★★★★★

"The AI chatbot handles every patient on Day 1. Coordinators only step in when families are ready to book. We've stopped losing leads to delay."

Dr. Anjali Mehta
Founder · Mehta Healthcare
★★★★★

"Lead-to-OPD conversion lifted from 22% to 38% in three months. Marketing spend finally has receipts."

Priya Nair
Revenue Head · Apex Hospitals Group
★★★★★

"We consolidated four tools into one. Our front desk got their afternoons back — and conversion improved at the same time."

Rahul Iyer
COO · Sunrise Multi-Speciality
Integrations

Plays well with what you already use.

WhatsApp Business, Meta, Google, Razorpay, Knowlarity, your existing HMS — HealthPro slots in. Switch when you're ready, not all at once.

Messaging
  • WhatsApp Business · official API
  • Telegram, RCS
  • SMS · Gupshup, Kaleyra
  • Email · AWS SES
Ads
  • Meta · Facebook + Instagram
  • Google Ads
  • Conversion API
  • CTWA tracking
Telephony
  • Knowlarity
  • TeleCMI
  • Outbound + inbound
  • Call recording with S3
Payments
  • Razorpay
  • Stripe
  • Custom payment links
  • Subscription support
Hospital systems
  • Leap OS · native
  • HMS · open APIs
  • EMR · open APIs
  • ERP · open APIs
Analytics
  • Conversion API
  • CSV / XLSX export
  • Data warehouse pipes
  • BI-tool friendly
Get in touch

Pricing tailored to your hospital.

HealthPro adapts to your branch count, channel mix, AI workload, and existing tooling. We deliver category-leading pricing, with transparent line items and no surprise add-ons. Tell us what you need; our team will respond within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How long does implementation take?
Most hospitals are live on HealthPro in 2–3 weeks. Implementation includes channel onboarding (WhatsApp Business, Meta, Google), AI chatbot training on your specialties and SOPs, CRM bot configuration, lead source mapping, team training, and 30-day go-live support. Multi-branch chains plan 4–6 weeks.
Do we need to replace our existing HMS?
No. HealthPro slots in as the commercial layer alongside your HMS. Native integrations exist for Leap OS; open APIs are available for other systems. Most customers switch HMS later — or never.
What about our existing WhatsApp Business account?
HealthPro connects directly to your existing WhatsApp Business account as an official WhatsApp Business API provider. No phone number changes, no template re-approval, no migration headache.
How accurate is the AI chatbot, and what happens when it can't answer?
The AI chatbot is trained on your hospital's specialties, packages, FAQs, and SOPs — accuracy improves with each conversation. When intent escalates (booking, complaint, sensitive medical question) or the AI's confidence drops, it hands off to a human SPOC with full conversation context. You set the handoff rules; we tune them with you during onboarding.
How does it work for visiting consultants who don't log in?
HealthPro's SPOC workflow captures consultation outcomes via your front desk on WhatsApp. The coordinator relays the surgeon's verdict ("recommended IPD admission," "OPD only, no follow-up needed"); the system updates the lead, triggers the right CRM bot follow-up, and never asks the surgeon to touch a screen.
Is patient data safe?
Yes. DPDPA-aligned, ISO 27001 certified, patient data hosted in AWS Mumbai with full localisation, consent management, breach reporting, and audit trails. HIPAA compliance available for hospitals with international patient flows.

See HealthPro in action.

A 20-minute demo, tailored to your hospital's mix of OPD, IPD, and follow-up workflows. We'll work in a sandbox configured to your real channel mix and lead sources — no slideware.

Book a Demo