Patient Retention · A LeapHealth Solution

Predict churn. Prove retention pays.

AI spots the families drifting away and re-engages them with genuine value — a family health wallet, savings on pharmacy and diagnostics, and referrals. Delivered on WhatsApp, measured against the revenue it brings back.

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See it in action

Spot families about to lapse, 30-60 days early.

Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
The problem

Where retention breaks down.

Three patterns across most hospital retention programs.

01

Lapsed patients identified too late.

Patient gone for 6 months → win-back campaign. By then they've found another hospital. Retention budget burned chasing the wrong moment.

02

Loyalty cards with nothing to redeem.

Hospital gives a plastic card. Patient never uses it. Coordinators forget about it. Loyalty becomes a checked checkbox, not a working program.

03

App downloads don't happen.

Hospital builds a patient app. 2% download rate. App becomes a sunk cost. Loyalty data lives in a system patients ignore.

The LeapHealth approach

Four capabilities, one retention engine.

Built like a bank, delivered on the channel patients already use.

AI churn prediction.

Lapsing patients flagged 30-60 days before they leave. Trigger rewards at the right moment, not after the relationship's gone.

Powered by Churn Prediction AI

WhatsApp-native rewards.

Patients earn, redeem, check balances inside the chat they already use. Zero install, 100% adoption.

Powered by Loyalty

Family-shared wallets.

Patient + spouse + adult child pool points. Reflects how Indian families actually share healthcare costs.

Powered by Loyalty

Bank-grade rewards engine.

FIFO ledgers, multi-tier wallets, fraud detection, partial redemption — financial-grade rigour, applied to healthcare.

Powered by Loyalty
Before vs After

What changes when a patient stops visiting.

Before LeapHealth
With LeapHealth
Lapsed patient → call to win back. Patient already gone elsewhere.
Flagged 30-60 days before lapse. Triggered re-engagement.
Plastic loyalty card. Nobody redeems anything.
WhatsApp wallet. Earn, redeem, check balance — all in chat.
Husband and wife treated as separate accounts.
Family-shared wallet. Pool points. One account.
Customer outcome

What hospitals see per enrolled patient.

+30%
Lifetime revenue per enrolled patient
10×
Adoption vs. mobile app
60d
Churn detection lead time

30% higher lifetime revenue per enrolled patient. The AI knows who's leaving before our retention team does.

CMO · Apex Hospitals Group
What powers this solution

Built on Loyalty and two AI agents.

Product
Loyalty

Patient retention & rewards engine. WhatsApp-native, family-aware.

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AI Agent
Loyalty Concierge AI

Runs the family health wallet, savings, and preventive-care reminders.

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AI Agent
Care Manager AI

Triggers personalised re-engagement campaigns.

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Product
HealthPro

CRM with cross-branch patient identity. Feeds loyalty data.

Learn more →
Get in touch

Pricing tailored to your hospital chain.

HealthPro and the AI agents adapt to your channel mix and branch count. We deliver category-leading pricing with transparent line items. Tell us what you need; our team responds within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How does churn prediction work?
AI models trained on patient visit cadence, NPS history, redemption activity, and demographic signals. Retrained on your hospital's data during onboarding, then continuously. Patients get a churn-risk score updated daily.
What types of rewards can we offer?
Points, cashback, tier upgrades, free consultations, package discounts, exclusive perks (priority slots, dedicated coordinators). Fully configurable per program.
Is there a mobile app for patients?
No. Patients earn, redeem, check balances entirely on WhatsApp. WhatsApp adoption beats app adoption 10× in Indian healthcare.
How does the family-sharing feature work?
When patients register together as a family, their loyalty wallet is linked. Any family member can earn or redeem from the shared balance. Each member sees their contribution and the family total.
What about fraud and abuse?
Multi-layered: velocity checks, device fingerprinting, redemption pattern analysis, manual review queues for high-value redemptions. Audit trail on every transaction.

See retention predict and reward.

A 20-minute walkthrough on your patient base. Watch the churn predictor and WhatsApp redemption flow with real cohorts.

Book a Demo