For hospitals that lose follow-ups to manual coordination, Care Manager AI runs one tracked thread per patient across the journey.
Apollo Hospitals
Motherhood
Cloudnine
Nova IVF
Aastrika
AINUA patient leaves OPD with a review due in 14 days, the front desk forgets to call, and the visit never gets booked.
Fasting instructions and document lists go unsent, so patients arrive unprepared and the slot is wasted on rescheduling.
Thousands of past patients sit idle in the CRM with no one assigned to re-engage them by package or speciality.
The repetitive human moments this agent absorbs — so coordinators focus on the work that needs a person.
Hands off to a human when a patient reports a clinical symptom or asks a medical question. The thread passes to a care coordinator with the full conversation context.
Tracks each patient across appointments, visits, and care journeys in Hospital OS, so one thread covers the whole episode of care.
Fires prep, confirmation, and review nudges anchored to the appointment, on the channel each patient actually reads.
Builds segments of patients overdue for a review or package session and re-engages them with the right offer at the right time.
Shows follow-up completion, cycle time, and recall rate by centre and doctor, so revenue and ops see the gaps close.
We were leaking review visits we had already earned. Now the follow-up just happens, and my coordinators spend their day on the patients who genuinely need a person.
Bring your follow-up and recall numbers and we will map them to a working thread. Tell us what you need; our team responds within one business day.
Start with one speciality, watch follow-up completion and recall rise, then scale across centres. Real workflows, no slideware.