Care Manager AI · A LeapHealth AI Agent

Guide every patient from booking to recovery.

For hospitals that lose follow-ups to manual coordination, Care Manager AI runs one tracked thread per patient across the journey.

Book a Demo See how it works
Trusted by India's most ambitious healthcare teams
DPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
What changes when Care Manager AI is on duty
55% → 80%
Follow-up completion
92%
Reminders on time
3.4×
Lapsed patient recall
The problem

What Care Manager AI removes from your team.

01

Follow-ups slip.

A patient leaves OPD with a review due in 14 days, the front desk forgets to call, and the visit never gets booked.

02

Prep gets missed.

Fasting instructions and document lists go unsent, so patients arrive unprepared and the slot is wasted on rescheduling.

03

Lapsed patients vanish.

Thousands of past patients sit idle in the CRM with no one assigned to re-engage them by package or speciality.

Scope of work

Tasks Care Manager AI takes over from your team.

The repetitive human moments this agent absorbs — so coordinators focus on the work that needs a person.

Pre-visit
Send prep instructions Collect documents Confirm slot Share location
Follow-up
Book review visits Chase pending tests Nudge no-shows Track care journey
Re-engage
Segment lapsed patients Recall by package Restart dropped care

Hands off to a human when a patient reports a clinical symptom or asks a medical question. The thread passes to a care coordinator with the full conversation context.

How it works

Four capabilities, one agent.

Owns the journey thread.

Tracks each patient across appointments, visits, and care journeys in Hospital OS, so one thread covers the whole episode of care.

Touches: HealthPro · Leap OS · EMR

Times every reminder.

Fires prep, confirmation, and review nudges anchored to the appointment, on the channel each patient actually reads.

Touches: WhatsApp · Email · Leap OS

Recalls lapsed patients.

Builds segments of patients overdue for a review or package session and re-engages them with the right offer at the right time.

Touches: HealthPro · Loyalty · WhatsApp

Reports what got done.

Shows follow-up completion, cycle time, and recall rate by centre and doctor, so revenue and ops see the gaps close.

Touches: HealthPro · Reflex · Leap OS
Before vs After

What changes when Care Manager AI is in the loop.

Before LeapHealth
With Care Manager AI
A 14-day review is noted, then forgotten by a busy front desk.
The review is auto-tracked and the patient is nudged until booked.
A patient arrives without fasting or documents and loses the slot.
Prep and document lists are sent and confirmed two days ahead.
Lapsed patients sit untouched in the CRM for months.
Overdue patients are segmented and recalled by package every week.
Ops cannot say how many follow-ups actually closed.
Completion and recall rates show live by centre and doctor.
Customer outcome

We were leaking review visits we had already earned. Now the follow-up just happens, and my coordinators spend their day on the patients who genuinely need a person.

Chief Operating Officer · Multi-speciality hospital, Hyderabad · Illustrative
Get in touch

See Care Manager AI close your follow-up gap.

Bring your follow-up and recall numbers and we will map them to a working thread. Tell us what you need; our team responds within one business day.

Submit Inquiry & Schedule Call
One-business-day response
No per-message charges
Volume tiers for chains
Real call, real numbers
FAQ

Common questions before a demo.

How long until Care Manager AI is live in our hospital?
Most centres go live in two to four weeks. We map your care journeys, reminder timing, and recall segments first, then run a pilot on one speciality before widening to all centres.
Will it work with our existing EMR and booking tools?
Yes. It runs on Hospital OS and connects to your EMR, appointment data, and WhatsApp, Email, and SMS channels. Where an API exists, we sync; where it does not, we import.
Where does our patient data sit and how is it secured?
All data stays in AWS Mumbai with tenant isolation and role-based access. Our handling is DPDPA-aligned, ISO 27001 certified, with audit logging on every patient action.
Can it message patients in their own language?
Yes. It sends reminders and recalls in the patient's preferred language, including Hindi, Telugu, Tamil, Kannada, and more, using approved WhatsApp templates per region.
How much does it do on its own versus my staff?
It runs reminders, prep, and recall on its own and books straightforward review visits. The moment a patient raises a symptom or clinical query, it hands the thread to a coordinator.

Put Care Manager AI on follow-ups.

Start with one speciality, watch follow-up completion and recall rise, then scale across centres. Real workflows, no slideware.