Trusted by India's most ambitious healthcare teams
Apollo Hospitals
Motherhood
Cloudnine
Nova IVF
Aastrika
AINUDPDPA-aligned · ISO 27001 certified · Patient data hosted in AWS Mumbai
Built for hospitals that run a membership programme, Loyalty Concierge AI manages the family health wallet, savings, and referrals on its own.
Apollo HospitalsMotherhoodCloudnineNova IVFAastrikaAINUA family holds savings on pharmacy and diagnostics they never claim, because nobody tells them the balance is there at the counter.
A member is due an annual screening their plan already covers, the recall never goes out, and the preventive visit quietly slips a full year.
A happy patient offers to refer family, but there is no code to share and no one to log it, so the goodwill evaporates at the desk.
The repetitive human moments this agent absorbs — so the member-relations team focus on the work that needs a person.
Hands off to a human the moment a member raises a clinical symptom, a billing dispute, or any medical question. Every handoff includes the full conversation context.
Loyalty Concierge AI tracks each family's wallet balance, tier benefits, and savings on pharmacy and diagnostics, and tells members exactly what they can claim today.
It sends due health-check and screening reminders that the membership already covers, so families complete the preventive visits they signed up for.
When a member offers to refer family, it issues the referral code, logs who referred whom, and confirms status, so goodwill is captured instead of lost.
It shows value redeemed, referral rate, and preventive-care completion by centre and tier, so revenue and ops see the membership earning its keep.
Our membership was real money our patients had already paid for and never claimed. Now the wallet, the health-check reminders, and the family referrals just run, and members finally feel the value instead of forgetting it.
Share your membership and wallet data and we will map it to a working programme. Tell us what you need; our team responds within one business day.
We will run it against your own membership and wallet data and show you the value members can claim. Real workflows, no slideware.